Claiming warranty is a very easy 3 step process.

• Step 1: Fill the warranty claim form [Click here to fill]

• Step 2: We will contact you to get more understanding on the issue.

The issue you experienced may not be a real fault of the product. It can be a simple reason like triggering a safety fuse due to some reason which can be easily resetted by following some steps. We will help you over the phone to resolve it.

• Step 3: If we couldn’t solve your problem over the phone, we will provide you instruction on the next steps including where to send the unit for the warranty claim process

          Once you send us the product, we will take care of the rest.

Usually we resolve an issue within 3-4 working days from the date of receipt of the faulty product. Resolution includes repairing the unit or replacing the unit with a brand new unit based on the nature of the issue. Then, we send the product back to you.

 Please keep in mind that:

• If the fault has been caused by an improper use, we may charge you a repair fee as the faults due to improper use are not covered under the product warranty policy.

• If the fault occurred within the 1st 2 weeks from the date of purchase, we will bear the 2 way delivery fees. (i.e. The courier fee to deliver the faulty product from you to our office and the courier fee to send the repaired product back to your address). Otherwise, you will have to bear the two way delivery fees.

• If the product has been opened by or repaired/modified by anyone else besides Circuit Desk, we reserve the right to reject the warranty claim and charge you for the repair expenses.

• Product accessories which are not manufactured by Circuit Desk [E.g. wall power adapters etc.] are not covered under the Circuit Desk’s product warranty policy unless otherwise the coverage for the accessory is explicitly mentioned in the product warranty card you receive.

• For more information on terms & conditions of use of Circuit Desk products, please refer to this.